Delete your account
You can delete your NGO Partners account and personal data at any time. This page explains how to do it, exactly what is removed, and what we are obliged to keep.
Delete from inside the app
This is the fastest route and completes immediately.
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Open your profile
Sign in to the NGO Partners app and go to Profile → Settings.
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Choose Delete account
Tap Delete account at the bottom of the settings screen.
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Confirm it is you
Enter your current password and confirm. This protects your account if your phone is ever lost or unlocked by someone else.
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Done
Your personal data is removed straight away and you are signed out on every device. The email address becomes free to use for a new account.
Or ask us by email
Email support@zygonich.com with the subject Delete my account, sent from the email address registered on the account.
We verify the request and complete the deletion within 30 days, then confirm by email. Please do not include your password in the message — we never need it.
What is deleted
- Your name, phone number, profile picture and organisation details.
- Your email address, which is replaced with an unidentifiable value.
- Your password, which is destroyed and cannot be restored.
- All sign-in sessions on every device.
- Your community questions, discussions, answers and votes.
What we have to keep
Indian tax, accounting and company law requires us to retain records of completed transactions. So the following are kept after your account is deleted:
| Record | Why it is kept |
|---|---|
| Completed orders and their amounts | Statutory books of account |
| Approved payment records and reference numbers | Proof of receipt for tax and audit |
| Case filings already submitted to authorities | Statutory record of the filing |
These records are separated from your profile wherever possible, so they no longer identify you as a user of the app. They are deleted once the retention period set by law has passed.
Deleting your account is permanent. It cannot be undone, and we cannot restore your case history or community posts afterwards. If you only want to stop receiving notifications, or you have a problem we could fix instead, please contact support first.
Questions
I have an order in progress. Can I still delete my account?
Yes, but the work in progress will stop and payments already made are not automatically refunded. Please talk to us before deleting if you have an open case, so we can settle it properly.
Can I use the same email address again later?
Yes. Once the deletion completes, the email address is released and you can register a new account with it. The new account starts empty — nothing from the old one carries over.
How long does it take?
Deletion from inside the app is immediate. An emailed request is completed within 30 days, usually much sooner.