Support
Help with the NGO Partners app — placing an order, paying for it, uploading documents, and managing your account. If the answer is not below, write to us and a person will reply.
- Email support
- support@zygonich.com
- Response time
- Within 1 business day
- Hours
- Mon–Sat, 10:00–19:00 IST
- In-app
- Support tab → raise a ticket or start a call
When you email us, please include the email address on your account and, if your question is about an order, the order or payment reference number. That lets us find your record straight away.
About the app
NGO Partners helps non-governmental organisations in India buy and track professional services — registration assistance, 80G/12A compliance filing, grant writing, CSR fund matching, impact reporting and similar. You browse services in the app, place an order, pay for it, upload the documents we ask for, and follow your case through to completion.
Common questions
My payment was rejected. What now?
Open the order — the reason is shown on the screen. The usual causes are a reference number that does not appear in our account yet, an amount that does not match the order total, or a typo in the reference. Correct the details and tap Submit again; you do not need to place a new order or pay a second time. If you believe the rejection is a mistake, email us with the reference number and we will check it manually.
I paid but the order still says “Awaiting approval”.
Bank transfers can take time to appear in our account, and approval happens during business hours. If more than one business day has passed, email us the reference number and the amount and we will look into it.
I entered the wrong reference number.
Email us with the order details and the correct reference. We will reject the pending request with a note so you can submit the correct one.
Can I cancel an order?
Yes — an order can be cancelled from the app while it is Awaiting payment or after a payment has been rejected. Once a payment has been approved and work has started, contact us to discuss the order.
A reference number was already used.
Each transaction reference can only be submitted once, which prevents the same payment being claimed against two orders. If you see this message and believe it is wrong, email us.
How do I upload documents for my case?
Open the case from the app. When our team requests documents, the list appears there and you can attach files directly. Accepted files are images and PDFs up to 10 MB each. If a document is rejected, the reason is shown and you can re-upload.
How do I contact the team directly?
The Support tab lets you raise a ticket, which keeps the whole conversation in one thread, or start a voice or video call with our team during business hours. Calls are not recorded.
I forgot my password.
You can change your password from the app while signed in. If you cannot sign in, email support@zygonich.com from your registered address and we will help you regain access.
Deleting your account
You can delete your account and personal data from inside the app, or by emailing support@zygonich.com with the subject Delete my account from your registered address.
Full details of what is removed and what we are required to keep are on the Delete your account page.
Reporting a problem
If you find a bug or a security issue, email support@zygonich.com with a description of what happened, what you expected, and the device and app version you were using. For security reports, please contact us before disclosing the issue publicly.