Delete your account
You can delete your Tentacle CRM account and personal data at any time. This page explains how to do it, exactly what is removed, and what we are obliged to keep.
Delete from inside the app
This is the fastest route and completes immediately.
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Open your profile
Sign in to Tentacle CRM and go to Profile → Settings.
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Choose Delete account
Tap Delete account at the bottom of the settings screen.
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Confirm it is you
Enter your current password and confirm. This protects the client data in your account if your phone is ever lost or left unlocked.
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Done
Your personal data is removed straight away and you are signed out on every device. Your access to client records ends at the same moment.
Or ask us by email
Email support@zygonich.com with the subject Delete my account, sent from the work email address registered on the account.
We verify the request and complete the deletion within 30 days, then confirm by email. Please do not include your password in the message — we never need it.
What is deleted
- Your name, phone number and profile picture.
- Your email address, which is replaced with an unidentifiable value.
- Your password, which is destroyed and cannot be restored.
- All sign-in sessions on every device, and your access to every client record.
What we have to keep
Tentacle CRM is a business record system. We must be able to show who handled a client's case and who approved a payment, so the following survive your account being deleted:
| Record | Why it is kept |
|---|---|
| Client leads, cases and orders you worked on | The client's record has to stay complete and be handed over |
| Payment approvals and rejections you made | Financial controls and audit |
| Support tickets and replies you sent | Continuity of the client conversation |
| Audit trail of sensitive actions | Security and accountability |
These records are separated from your profile wherever possible, so they no longer identify you personally. They are deleted once the retention period set by law and by our audit obligations has passed.
Deleting your account is permanent. It cannot be undone. If you are simply leaving the team, ask your manager to revoke your access instead — that ends your access without you having to delete anything yourself.
Questions
I am the only administrator. Can I delete my account?
No. The system will refuse, because deleting the last active administrator would lock everyone out of the organisation. Have another team member promoted to administrator first, then delete your account.
What happens to the cases assigned to me?
They stay with the client record and remain visible to the rest of the team, so they can be reassigned. Please hand over anything in progress before you delete your account.
Can my account be recreated later?
Yes. An administrator can issue you a new account with the same work email address. It starts empty — no assignments or history carry over from the old one.
How long does it take?
Deletion from inside the app is immediate. An emailed request is completed within 30 days, usually much sooner.