Support
Help with Tentacle CRM — getting access, signing in, working your assignments, and managing your account. If the answer is not below, write to us and a person will reply.
- Email support
- support@zygonich.com
- Response time
- Within 1 business day
- Hours
- Mon–Sat, 10:00–19:00 IST
- Operator
- Zygonich
When you email us, please include the work email address on your account and, where relevant, the record you were working on. That lets us find the problem straight away.
About Tentacle CRM
Tentacle CRM is the internal application used by the Zygonich sales and administration team to manage client relationships for our NGO services. From the app the team works leads, reviews and approves client payments, tracks service orders and cases through to completion, answers support tickets, takes client calls, and manages follow-up tasks.
Access is issued, not requested. Tentacle CRM has no public sign-up. Accounts are created by an administrator for authorised team members only. If you are not a member of the Zygonich team, this app is not available to you.
Common questions
How do I get an account?
An administrator creates it for you using your work email address and assigns your role. You will receive your sign-in details directly from them. If you have not received access, contact your manager or email us.
I cannot sign in.
Check that you are using your work email address. After several failed attempts the account locks temporarily as a security measure — wait a few minutes and try again. If you still cannot get in, email support@zygonich.com from your work address and we will help you regain access.
I forgot my password.
You can change your password from inside the app while signed in. If you are locked out entirely, email us from your work address and an administrator will reset it. Changing your password signs you out on all devices.
Why can I not see a record or a button?
What you can see and do depends on your role. Sales team members can view records and work their assignments; some actions, such as approving a client payment or managing team access, are restricted to administrators. If you need access you do not have, ask your manager rather than sharing another person's login.
An approval or update failed.
This usually means the record changed while you had it open — for example a colleague actioned it first, or its status moved on. Refresh the record and try again. If the error repeats, email us with the record reference and what you were trying to do.
Calls will not connect.
Make sure the app has microphone permission, and camera permission for video calls, in your device settings. A weak or restricted network — some office and hotel networks block real-time media — is the other common cause. Try mobile data to rule that out.
I am not receiving notifications.
Check that notifications are enabled for Tentacle CRM in your device settings and that you are signed in. Notifications are also shown in the app itself, so nothing is lost if a push fails.
I am leaving the team. What happens to my account?
Tell your manager, who will have your access revoked. Your work records stay in the system so cases can be handed over and past approvals remain traceable. To have your personal data removed as well, see Delete your account.
Deleting your account
You can delete your Tentacle CRM account and personal data from inside the app, or by emailing support@zygonich.com with the subject Delete my account from your registered address.
Full details of what is removed and what we are required to keep are on the Delete your account page.
Reporting a problem
If you find a bug or a security issue, email support@zygonich.com with a description of what happened, what you expected, and the device and app version you were using. For security reports, and for anything involving client data, please contact us before discussing the issue anywhere else.